Store Policy

Thank you so much for supporting my small business 🀍
Every order includes free crystal confetti, stickers, and candy as a small thank-you gift. Free items may vary by order, are not customizable, and are included while supplies last.

Crystal confetti consists of assorted small chips and pieces. Quantities, colors, and types will vary. Free gifts are not eligible for replacement, refund, or store credit.

Candy included is pre-packaged. Please consume at your own discretion.

Each order is packed with care, and I truly hope you love every piece you receive ✨

Live Sale Policy

Thank you so much for joining my live sales! 🀍 To keep live sales fun and fair for everyone, please review the policies below before claiming.

Claims

Items are claimed on a first-come, first-served basis based on the order comments appear on my end. Please only claim items you genuinely intend to purchase.

Upgrades & Put-Backs

Changed your mind because you found something you love even more?Β Upgrades are allowed. You may put back a previously claimed item when replacing it with an item of equal or greater value.

Each customer is also allowed one put-back per live sale without an upgrade. Additional put-backs may not be accepted, so please claim thoughtfully.

Live Sale Listings & Payment

After the live, your claimed items will be added to aΒ reserved listing on the Starhaus MK website. Please review your listing carefully before checking out to make sure all of your claimed items are included and correct.

Reserved listings must be purchased within 24 hours of being posted, unless otherwise arranged. Listings that remain unpaid after 24 hours may be canceled and the items returned to inventory.

Please do not purchase another customer's reserved listing.

Combining Orders

Multiple orders from the same live sale may be combined for shipping when possible. Any applicable excess shipping charges may be refunded after your order is packed.

Natural Crystal Disclaimer

Crystals are natural materials and may containΒ inclusions, fractures, pits, druzy pockets, color variations, and other natural characteristics. I do my best to show each piece accurately during the live. If you would like another look at an item, please ask before claiming.

By claiming and purchasing items during a Starhaus MK live sale, you acknowledge and agree to the Live Sale Policy.

Shipping Information

Thank you for your patience and support 🀍 I work hard to prepare and ship each order with care. Orders are typically processed within 3–5 business days unless otherwise stated. Processing time does not include shipping transit time.

If there are any unexpected delays, updates will be shared via the website or email.

Carrier

We ship via USPS.

Once your package has been shipped, it becomes the responsibility of USPS. Any lost, delayed, or damaged package claims must be submitted directly to USPS, as we do not have access to parcels once they are in the carrier’s possession.

Shipping Options & Insurance

Customers may select USPS Priority Mail at checkout for faster delivery. USPS Priority Mail includes up to $100 in carrier-provided insurance, subject to USPS terms. Any insurance claims must be filed directly with USPS.

Shipping Rates & Payment

Shipping costs are automatically calculated at checkout based on the weight and size of your package. Orders ship only after payment is received in full.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for lost, stolen, or misdelivered packages due to incorrect addresses provided.

Returns & Exchanges

Due to the nature of crystals and handmade items, all sales are final.

Each crystal is a natural, one-of-a-kind piece with unique variations in color, texture, and formation. These natural characteristics are not considered defects.

We do not accept returns or exchanges for:

  • Change of mind

  • Size, color, or appearance preferences

  • Natural inclusions, markings, or variations

  • Free gifts, crystal confetti, stickers, or candy

Damaged Items

If your order arrives damaged, please contact us within 24 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will review the issue and, if applicable, offer a replacement or store credit at our discretion. Shipping damage claims may also require filing with USPS.